For more years than I can remember I have bought tights from M&S. I’m talking here about tights for work – a multi pack of 5 pairs of run-resistant basic 15 denier. Rather than having to make multiple purchases I generally buy half a dozen boxes at a time and, given that I don’t wear them every day (I also wear thick black ones quite a lot, and often leggings with boots and socks), they see me through the season. At least, they have done until now. We have no M&S in my local town; we clearly didn’t spend enough in there so they closed it. Eager to spend a generous birthday gift-card I went online to order some underwear and, planning ahead, thought I’d get ahead of the game and put the balance towards the tights.
I searched – do you know that M&S offers over 70 styles of tights and, of course, numerous shades within each design. But despite such a mind-boggling choice M&S no longer sells a basic version. The convoluted names and descriptions such as “Bare invisible sheers, five denier with the strength of 15 denier, open toe tights with cool comfort technology” doesn’t cut the mustard when they don’t last five minutes.
I emailed the customer service department:
I am surprised, and very disappointed that Marks & Spencer have taken the decision to stop selling a basic version of ladies tights. By this I mean the everyday workwear 15 denier ladder-resist multi-pack. You will no doubt tell me that M&S have a large offering of alternatives, but that’s the thing – they’re not alternatives.
They’re great tights and they have their place. Indeed I buy some of them – but not for work. For every day I need basic tights that do not ladder within a day, those that withstand the rigors of everyday life – the sort that those of us who abhor ‘pop-socks’ can wear under trousers or leggings. They need to be functional, not glamorous.
I do not need them to enhance and smooth my body, nor to lift my bum, tum and thighs (believe me, it would take a lot more than a bit of flimsy polyester no matter how good the technology).Neither do I wish to wear support tights or ones that ‘energise” whatever that’s supposed to mean, and most definitely not ones that for some inexplicable reason promise to make my legs look ‘oiled’ !
I take pride in my manicured nails so 7 denier tights, which several seem to be, are in holes before I’ve got them past my knees, and as for 5 denier with the strength of 15 denier, I’ve tried them. It’s a fallacy, and at £6 a pair, they’re too expensive for work.
I just want bog-standard tights brought back…..please.
The response , in a nutshell told me that I should ‘buy things when I see them to save disappointment when they’re sold out’…which doesn’t address the issue at all and makes me wonder if they even bothered reading it properly.
No wonder M&S are so often on the receiving end of criticism for forgetting their core customers.