‘We have just ordered a new front door. I wait with bated breath’.
I posted the above words on my blog of 9th August. I’d related the stories of two friends and they problems they have recently had with ordering carpets and sofas. I’d love to tell you that all went smoothly with the door. It was delivered on time and we were pleased with the look of it. So far, so good.
Today was fitting day. Our neighbour who was going to fit the door (his job is fitting doors and windows) came to check it out, only to discover that the door is the wrong size … not tall enough and too wide. First thought was that Husband had either measured incorrectly or selected the wrong size from the website. I apologise for doubting him.
There are two sizes produced … 80 x 32 and 78 x 33 which are standard front door sizes. We ordered the 80 x 32. The invoice clearly shows a door measuring 80 by 32. Do I need to tell you any more?
I shall now end this post in the same way as I started: ‘We have just [today] ordered a new front door. I wait with [yet more] bated breath.’
An update on my friends’ problems: L’s carpets now sorted and looking fabulous. Not so the sofas. After an appalling catalogue of poor service, more than three months on, J has given up and asked for a refund. She will be left sitting on the floor whilst she seeks an alternative.
Why, oh why, is it so difficult for companies to get things right?