I’m writing this post whilst keeping one eye on the snooker. I like snooker but this one is an incredibly boring game, hence I cannot justify engaging both eyes. Last night when Ronnie O’Sullivan was strutting his stuff was a whole different ball game so to speak!
Today started well – cold, but the brilliant sunshine made up for having to scrape the windscreen. It was most definitely a sunglasses day. I met a friend in town for coffee and that was good too. It was about 11am when we said our goodbyes and the day went downhill from that point. Let me first say that I am not a supporter of the customer always being right, but surely some consideration should be given to what we want.
First stop – the bank. Excuse me for a moment whilst I scream at the memory! Truly it was not my intention to start a riot! Some time ago the bank got rid of the counter staff and installed self-service points. I wrote to Barclays at the time listing my various concerns. Their response assured me that their research showed that ‘this is what customers have been telling us that they want.’ I dispute that strongly but I suppose when they are working they serve the purpose. The problem arises when they are not working. There are three; one is fairly often out of order. Today, a Saturday (surely the bank’s busiest day) TWO were out of order. Three members of staff were standing around to ‘help’ customers. Clearly they could not. what should have been a five minute transaction took 20 minutes. A conversation with one of those staff ensued. She toed the party line of course and reiterated that customers like the system. A man in the queue said, “Excuse me for interrupting but I agree with the lady [i.e. me]; customers do not like it.” He then turned to the lady behind him and asked her opinion. Several others in the queue then joined in and said that the didn’t like the self service system. I departed at that point leaving the man demanding loudly that the manager come and speak to him.
Debenhams was next on my list but the experience echoed my last three visits. I want to talk to the Bare Minerals consultant but she is variably at lunch, on holiday or has a day off. It’s all very well for the smiley Clarins or Estee Lauder representative to say that perhaps they could find what I want but the point is what I want is advice. Isnt that the point of a consultant? I want to speak to someone who knows Bare Minerals. It probably didn’t help that I’d already been made cross in the bank, but by now I was feeling decidedly grumpy.
Why oh why does the fashion industry take a what is initially a successful design and then carry on producing it season after season, year after year? I detest dresses with ruches at the waist but it’s all I ever seem to find. I want a couple of jersey shift dresses that reach the knee and have three quarter or long sleeves, and importantly no ruched waistline. No new dress today. And I’d yet to go to Tesco!
Actually the dreaded ‘big food shop’ which I’ve been putting off wasn’t so bad apart from the bit where I handed over a grimace-inducing amount of cash, but hey-ho, apart from the fresh stuff, it’ll keep us going for about six weeks. Bargain of the month – the Natvia natural plant sweetener that I buy was reduced from £4.99 to £2.20. I bought three which will last me ages. I just hope that this doesn’t mean it’s being discontinued which is what so often happens to things I like.